Privacy Policy

VyonCut Machinery (P) Ltd ("VyonCut", "we", "our" or "us") respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information received through our website, enquiry forms, advertising campaigns, LinkedIn Lead Gen Forms, telephone calls and other business communications.

1. Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address and telephone number.
• Your company name, job title, industry and business location.
• Your machine requirements, preferred laser power, expected purchase timeline and enquiry details.
• Information you provide during calls, demonstrations, quotations, servicing enquiries or site visits.
• Basic technical information such as browser type, device information, IP address and website usage data, where collected through cookies or analytics tools.

2. How we collect information

We may collect information directly from you when you:

• Complete a form on our website or campaign landing page.
• Submit a LinkedIn, Meta, Google or other advertising lead form.
• Contact us by telephone, email, WhatsApp or social media.
• Request pricing, a quotation, consultation, product demonstration or technical service.

3. How we use your information

We may use the information collected to:

• Respond to your enquiry and understand your machinery requirements.
• Provide product details, quotations, demonstrations and technical guidance.
• Contact you by telephone, email or messaging services for enquiry follow-up.
• Manage customer relationships, sales activity, servicing and support.
• Improve our website, advertising, products and customer experience.
• Maintain business records and comply with applicable legal obligations.

4. Advertising lead forms and CRM

When you submit information through a LinkedIn Lead Gen Form or another advertising platform, that platform may provide your submitted information to VyonCut. We may securely transfer this information to our customer relationship management system so that our sales team can respond to your enquiry and record follow-up activity. The advertising platform's own privacy policy also applies to its processing of your information.

5. Sharing of information

We do not sell or rent your personal information. We may share information only when reasonably necessary with:

• Authorised VyonCut employees and representatives.
• Service providers supporting website hosting, advertising, communications, analytics or CRM operations.
• Professional advisers or government authorities when required by law.

Service providers are expected to use the information only for the services they provide to us and to protect it appropriately.

6. Data retention

We retain personal information only for as long as reasonably necessary to respond to enquiries, manage customer relationships, provide products or services, maintain records and meet legal or regulatory requirements. Information that is no longer required will be deleted, anonymised or securely archived where appropriate.

7. Data security

We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Cookies and analytics

Our website may use cookies and similar technologies to support functionality, understand website usage and measure advertising performance. You may control cookies through your browser settings. Disabling certain cookies may affect some website features.

9. Your choices and rights

You may contact us to request access to, correction of or deletion of your personal information, or to withdraw consent and stop marketing communications. We may need to verify your identity before processing a request, and certain information may be retained where required by law or legitimate business recordkeeping needs.

10. Third-party websites

Our website or advertisements may link to third-party websites and platforms. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing information.

11. Children's privacy

Our products and services are intended for businesses and adults. We do not knowingly collect personal information from children.

12. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. The revised policy will be posted on this page with an updated effective date.

13. Contact us

For privacy questions, requests or concerns, contact: